Cuerpo Nacional de Policía

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División de Cooperación Internacional(D.A.O.)

Visita TAIEX

The purpose of this report is to give an assessment of the TAIEX study tour that took place at the beginning of February 2012 to give light on what are the implications of this initiative for current EUPOLCOPPS’ sponsored projects on Logistics and Finance.

This report summarizes the visits, meetings and activities during the Study Trip, (04-12 February, 2012). The Agenda for this Study Trip included visits to the Central CNP Headquarters compound “Complejo Policial de Canillas” in Madrid, the Spanish Police Academy in Avila, Guardia Civil Logistics Head Quarters in Madrid and Spanish National Police complex of Moratalaz. These visits were set within a pre-established visit schedule encompassing the following general topics: Logistics management.

  • Administration, Finance and Procurement Police procedures.
  • Operational management of Police fleet, material and facilities.
  • Distribution and optimization of police logistical resources.


EUPOLCOPPS has managed to get Spanish economic support to implement a well-functioning integrated Palestinian Civil Police, (PCP), project designed to strengthening PCP’s logistic, financial and administrative performance fully understanding that without basic multifunctional support capabilities within PCP to operate efficiently, then planning and delivery of logistic support to PCP Districts and Units will render ineffective.
The three central components of ongoing logistics project include the construction, equipment and training of three comprehensive Logistics complexes in Ramallah, Nablus and Bethlehem as is to be North, Central and South the West Bank in an attempt to partially mitigate discontinuity imposed by the Oslo Agreement division of the territories into areas A, (full Palestinian control) B, (shared Israeli- Palestinian control) and C. (full Israeli control), a mountainous region and lack of proper road infrastructure.

The construction works in the three Palestinian Civil Police’s Logistics complexes namely, Nablus, Ramallah and Bethlehem, are most likely to be finished by the end of the second quarter of 2012 while the contract for the purchase of the overall equipment for the three Logistics complexes, has been eventually awarded and slated to be delivered within three months after the signature of the contract. This means that the training concept and operative planning of this project will be defined and carried out in phase with the handing of the three facilities over to the PCP, in late 2012, 2013.

The central task of operative logistics is the “efficient supply of the required quantities of the right goods in the right order within the right time at the right place” whilst the tasks of logistic management are to plan and to realize the necessary supply networks in accordance with the functions they support and to organize order and performance processes in a cost efficient manner for all kinds of goods from “cradle to grave”.  In order to achieve that goal a series of best practices are deemed to be performed.

  • Highly qualified personnel and modern technological equipment is required.

  • Good operational maintenance system and warehousing have to be planned on a long term basis and supported by a centralized procurement, ideally at PCP level, for significant investments, i.e. cars, IT/COM, uniforms or weapons which guarantees inter-operability and economies of scale.

  • Ensuring that resources are allocated optimally along the Districts/Operational Departments.

  • Sufficient means of transportation.

  • Risk level assessment for sensitive items along its long-life cycle.

  • Inventory management consistent
  • Throughout EUPOLCOPPS’ initial Financial and Logistics assessment report and the joint interaction between PCP Financial and Logistics counterparts following both a quantitative, (a set of questionnaires designed to collect data regarding PCP basic strategic performance indicators) and qualitative, (field visits, interviews with local actors at District level, etc) methodology the PCP has now set the basic elements of a long term plan related the accomplishment of a basic logistics capability and started implementing a bunch of interlinked Logistics projects in an amount of EUR 6.000.000, funded by Spain, in line with the strategic goals defined in the PCP Strategic Plan 2010-2012 , aimed at:

  1. Improve Management, (inventory, delivery and disposal) of all kinds of goods and individual/collective apparel and equipment
    • Creation of PCP Inventory Database Management System
    • Training on inventory management
    • Book of Rules on Inventory
    • Construction of 3 warehouses for general storage in Ramallah, Nablus and Bethlehem
    • Training in warehouse management
  2. Establishment of the standards relating to the infrastructure & equipment of the Police, technical advice to the Directorates and Services of the PCP
    • Facilitate the establishment of a sound Logistics Office at PCP HQ and Districts, personnel assignment and training
    • Book of Rules on Logistics
  3. Fleet Management
    • Construction of 3 vehicles workshops in Ramallah, Nablus and Bethlehem
    • Training on maintaining records of all vehicles using advanced computerized system and upgrade competence of engineers and mechanics.
    • Extension of the vehicles workshops into body repairing, painting and MOT, (annual test of automobile safety, roadworthiness aspects and exhaust emissions).
  4. Management and implementation of the logistical computer and electronic support
    • Construction of 2 IT/COM workshops in Ramallah and Nablus.
    • Training on maintaining records of all IT/COM using advanced computerized system and upgrade competence of engineers and technicians
  5. Implementation and management of PCP infrastructure
    • Computerized facility management system

    In addition, the three Logistics complexes lodging the basic integrated PCP logistics services will count with environmental protective measures mainly, a set of solar photovoltaic panels as an autonomous source of energy, water cistern for collecting rain water from the roof of the buildings and  water treatment plants for waste water recovery to be reused for industrial purposes and irrigation. In terms of security, protective retaining walls, guard house, CCTV internal and external surveillance, main gate control system and a metal sheltered garage for armored vehicles.  

    Regarding Financial implementation it was not until so recently that the Palestinian Authority, (PA) with the assistance of the World Bank and the International Monetary Fund has implemented its Treasury Computerized System, a budget oriented planning cycle and other common financial instruments like the Accounting Application system paving the way for further financial implementation at ministerial level and its Agencies, (including the PCP) so that under the scope of the above mentioned PCP Strategic Plan 2010-2012 a financial project has been drafted to implement the PCP financial capabilities, also funded by Spain in an amount of EUR 500.000 slated to be implemented during 2012 aimed at:

  6. The implementation of good financial management principles and cost savings
    • Training on PA Treasury System allowing PCP to enter, monitor and control its own financial and accounting data through electronic Financial Management System.
    • Facilitate the establishment of sound Finance Office at PCP HQ and Districts, personnel assignment and training.
    • Training on Excel and other electronic Admin. Applications
    • Training on accounting and establishing of Cashier offices at HQ level and Districts for minor expenses.
  7. Strategies in Budget planning, execution and its control-Training on budget planning, execution and control
  8. Strategies in Budget planning, execution and its control -Training on budget planning, execution and control
  9. 8. Improving control, tracking and transparency in the use of the resources
    • Facilitate the drafting of regulations on the use of resources, (Vehicles, uniforms, land & mobile phones, electricity, fuel, etc)
  10. Promote a culture of performing permanent and regular internal controls
    • Training on audit systems

    Encouragement of the use of those brand new facilities and equipment in planning and monitoring of PCP assets and cooperation between logistics and operations are among the major goals to be achieved in the field of PCP financial and logistics restructuring projects while TAIEX among other European Union institutional tools and Agencies like EUPOLCOPPS are all indispensable elements in PCP success towards assuring best practices on:  

    Management of donations
    Institutionalization of Finance and logistics support to Districts, Units
    Financial management program
    Capability enhancement: Mobility equipment
    Preventive maintenance
    Real estate management
    Management of resources: Inventory, warehousing, shipment
    Transparency and accountability
    Procurement system
    Financial and logistical periodical review, audits and evaluation processes.

    The study visit was therefore at this very stage of the project considered to be a crucial initiative for the PCP as an opportunity of getting knowledge of CNP experience in the matter providing the PCP Senior Management with an overview of the integrated CNP support concept and the planning and delivery of logistic support to operative Units taking into account assessments on the quality of information provided to logistics planners by the final user, long lead times for acquisition of services and materials, prioritization of equipment and services, etc. while allowing partnership connections with Spanish counterparts to get a profound exposure to knowledge and experience reached from both sides to be shared in the future.


  • Brigadier General Rashid Handam, Assistant to the Chief of Police for Administration, Administrative affaires

  • Lieutenant Colonel Walid Albaida, Deputy to the Head of PCP Financial Department.

  • Captain Mohammed Baniowda, Head of Research Department in Logistics Administration.


Day 1:   Reception at the International Coordination Unit, General Direction of Spanish National Police Corps (“Unidad de Coordinacion Internacional de la Direccion Adjunta Operativa Del Cuerpo Nacional de Policia"), in Madrid.

After introductions made by the Deputy to the Head of the International Coordination Unit, (DICU), the attendees were explained about the main purpose of the visit, taught about the final visit agenda and informed on all logistics arrangements put in place to guarantee a smooth running of all activities scheduled.

The DICU continued to give a general presentation and Introduction about the Spanish National Police Corps (Cuerpo Nacional de Policia, CNP) Structure, Different Services, Departments and Sections.

PCP Head of Logistics, on his side, also gave a brief Introduction about Palestinian Civil Police underlining the hard environmental hurdles they had to face since almost its inception posed by the Israeli occupation, lack of resources and a very volatile political scenario and how steady progress has been achieved from 2005 onwards under the auspices of EUPOLCOPPS and the International donors’ community.

A number of interesting questions pummeled from both sides help the participants get deeply to know the particularities of both Police Corps and checking to which extent either similarity become apparent or just end.

Day 2: Central CNP Headquarters compound “Complejo Policial de Canillas” in Madrid.

The all day long visit started with a general presentation of Central CNP Headquarters compound “Complejo Policial de Canillas”, (CPC), in Madrid, where they were taught by the Head of the different Departments and Sections the specifics of their tasks and responsibilities with the aim of getting the attendees acquainted with the state of the art regarding automated equipments/installation for material sorting and inventory software (warehouse management), how to handle  and to receive detailed information about fleet operations, (fleet management), intermodal logistics transport services management and real estate management, followed by a tour of the main facilities the Centre lodges in order to in situ witnessing real time logistics operations.

Particular attention was given to the uniformed and personal equipment model applied by CPC. In this respect, they presented the structure of the service as well as the type of activities performed based on the following two components:

  • Interoperable website personal equipment management
  • Research and methodology to reach accurate specifications and tender procedures.

The particular characteristic of CPC is its integrated logistics system as well as its real time handling operations delivered between different CPN Units throughout the whole territory of the country.   

The participants received useful information related to the global logistics operations of CPC over the last years and its increasing potential managerial capacity foreseen in the near future.

After a question and answer session, the participants were shown the stocking yard/handling equipment (reach stackers, semi-trailers, etc.) both for warehouse management as well other services, (Transport Units).

Day 3: Spanish Police Academy in Avila

Spanish Police Academy in Avila, (SPA), is an “au currant” very modern school facility where all activities relating to Police education and curricula, both for national and international students, are carried out for various levels of Police knowledge. The visit began with the introduction of the participants and presentation of the SPA, by the Deputy Head of the Academy, followed by a presentation by General Rashid related to the new Jericho Police Training Centre concept and its actual developments.

After an interactive question and discussion session, the participants visited the Academy, where they observed the different sections, laboratories, dormitories, specialized classrooms, material, mess hall, etc as well as the introduction of the new logistics solutions (photo-voltaic cells, ecological asphalt, illuminated system) related to the premises and the activities it hosts The average number of students at the SPA is about 4000 per year

Finally, after an excellent lunch, the participants visited the medieval city of Avila and its ancient walls that gave the participants great impression of Spain as a country of cultural richness and diversity gained from many different periods to further heading back towards their accommodation in Madrid on a 140 km trip by road.

Day 4: Visit to Guardia Civil Logistics HQ in Madrid

After being welcomed by the Director General of the Guardia Civil, (GC), the attendees were offered a comprehensive view about GC budget forecast, planning and control as well as the GC inventory management system.

Special attention were given to the personal equipment software application form able for the staff to select, receive or purchase any type of personnel equipment as if it was literally an online website where each and every police officer after registering can manage to get access to their personal records and purchases in a complete interactive way.

Day 4: Logistics visit to “091” and Moratalaz complex in Madrid

Finally on Friday, two critical examples took place on specific logistics support to the "Early warning Service", ("091", named so after the number the citizens dial to call the Police for an emergency) and CNP anti riot Units, again complemented with practical cases. 

 The first visit included the control room where the participants had the opportunity to observe the whole control system in operation and learnt how it related to the onsite vehicle surveillance in/out and within the Madrid area

The second meeting and presentation was delivered at the head office of the General Manager of Moratalaz complex, a logistics centre which holds, among others, the CNP antiriot unit, a countrywide forwarder operational Unit and were explained about the finance and logistics implications of unit’s deployments whenever an emergency arises.


  1. Conclusions
    • The visit is considered effective, and participants gained knowledge as expected. They were extraordinary impressed by the high sophisticated level on all aspects of CNP Logistics cycle and the modern material, infrastructure and equipment they actually enjoy. Special interest was shown on the way the CNP manage to prepare technical specifications based on home-made researches by their own Police technicians, (engineers, IT experts, criminalists, etc), tailored to CNP needs.

    • The knowledge gained during the study tour will enrich and improve the implementation of the PCP Logistics compounds under construction in Ramallah, Nablus and Bethlehem by providing ideas on how develop their own logistics arrangements and also to build up a sound financial structure at PCP HQ and Districts. In this sense, it was a matter of high interest the online fleet management, inventory and purchase system software developed by both Police Forces, CNP and Guardia Civil, able to provide the users whereas individuals or Units within a unique online system for requesting and delivery while all the intermediate and final steps taken were duly registered and controlled. This meant to render, according to Brigadier Rashid, the PCP a fruitful approach to build up something similar for the PCP.

    • The study trip gave mutual benefit to both countries’ Police Forces, PCP and CNP, GC. It will improve motivation to strengthen the cooperation among them and to host a number of varied training initiatives in Spain help develop PCP capabilities in the near future.

    • Through the study trip, all participants were facilitated to acquire an understanding of a large Police Institution as CNP/GC is. Besides the enrichment of knowledge in Logistics business and administration, participants also gained insight of the management strategies and experience from a broad spectrum of CNP Departments as well as the dynamism of the business environment through witnessing useful examples in a real time context. Also the participants appreciated the administration philosophy of close collaboration between the government and its government-linked organizations.

      Through these visits, the participants were exposed to and fully comprehended the complexity of a modern Police Force and its effort in promoting a sustainable, liable and efficient working environment.

  2. Recommendations
  3. To enrich and implement PCP Finance and Logistics capabilities comprehensively, EUPOLCOPPS suggests participants to deepen CNP/GC structure through the study of the following:

    1. GC Integral Financial and Logistics Application
    ALFIL application is very instrumental software that able to provide interlinked data and information about the whole Financial and Logistics cycle. EUPOLCOPPS Finance and Logistics Advisor will prepare a translated power point presentation of the ALFIL manual helping the PCP improve their own Logistics software.

    2. To capture the management philosophy of CNP as for the PCP to be on the move of innovation and keep abreast of its peer Police Force in Spain by enhancing the three pillars of the Spanish Police management: service excellence, modernization and accountability.     

    3. Promote new TAIEX initiatives and the use of training spare budget left in the main Logistics project to attend new training sessions in Spain focused in specific knowledge at operational level.

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