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Estás en PORTADA DENUNCIAS Telephone reports
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Complaints -Telephone reports

Telephone reports

Complaints for Foreign Tourists Service

complaints can be made dialling

902 102 112

OPENING HOURS

From 9 a.m to 9 p.m (Monday to Sunday)

The following crimes can be reported by telephone:

  • Burglary and stealing
    • of/or in vehicle
    • of documents and/or items
    • addresses and premises burglaries
  • Loss of documents and /or items
  • Damages

REMARKS:
Concerning theft, telephone reports/complaints can be only taken/ lodged in those cases where theft and burglary are involved, but never in those cases when robbery is committed or there is a known perpetrator. In the last two cases, person should go to a police station to make the relevant report/complaint.

Crimes/offences requesting immediate police response, those involving crimes against persons, and generally speaking, those requiring a specific handling, shall have to be reported at a police station.

Once the telephone report/complaint is made, complainants will have 72 hours to ratify and sign it as correct at the police station or their choice. Prevalence will be given with respect to the reports directly made at the police station, except for justified cases.  

CALLS BILLING:

We inform you this number has an special fare whose cost depends on each operator.





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