Denuncias - A través de teléfono
This service operates in different languages:
| LANGUAGES | ATENCIÓN AL PÚBLICO | ENLACES |
|---|---|---|
| SPANISH | 24 hours round the clock service. |  Spanish |
| ENGLISH | 24 hours round the clock service. |  English |
| FRENCH | From 8 A.M until 12 P.M., all weekdays. |  French |
| GERMAN | From 8 A.M until 12 P.M., all weekdays. |  German |
| ITALIAN | From 8 A.M until 12 P.M., all weekdays. |  Italian |
| última actualización marzo 2009 | ||
Crimes and circumstances that can be reported to the Police over the phone:
- Theft with violence and larceny Breaking.
- into cars
- stores
- houses
- Documents and/or belongings
- Robberies (bag snatching)o Petty larceny (pick-pocketing)
- Swindles/ fraudso Damage to property (house, car...)
- Loss of documents/ effects.
- Objects recoveries:
- Cars
- Documents and or belongings
IMPORTANT REMARKS:
Formal reports to the Police regarding aggravated assault or with dangerous weapons, or formal reports against a perpetrator whose personal information is known, won't be received by phone. Those reports to the Police will always have to be made in person at the closest Police Station.
.
Crimes requiring immediate Police action: those related to offences against a person's well-being, and those especially complex, will be reported in person at the Police Station.
Once the report has been lodged by a telephone call, and if the complainant agrees with its content, it must be signed at the closest National Police Station within the following 48 hours. Telephone Reports take precedence over those made at the Police Station, except in justified causes
CALL PRICE:
Prices for calls to the number 902 102 112 from the following operators are for guidance only:
MOBILE PHONE SERVICES
| MOVISTAR | COST | TIME PERIOD |
|---|---|---|
| CALL ESTABLISHMENT | 0,15 €. | |
| ADDITIONAL SECOND | 0,00431 € | The whole time zone |
| ADDITIONAL MINUTE | 0,26 € | The whole time zone |
| These prices do not include VAT and are valid from March 4, 2009 | ||
| ORANGE | COST | TIME PERIOD |
|---|---|---|
| CALL ESTABLISHMENT | 0,15 € | |
| ADDITIONAL MINUTE | 0,37 € | On Monday to Sunday of 8ours to 20ours |
| ADDITIONAL MINUTE | 0,23 € | On Monday to Sunday of 20ours to 8ours |
| These prices do not include VAT and are valid from March 4, 2009 | ||
| VODAFONE | COST | TIME PERIOD |
|---|---|---|
| CALL ESTABLISHMENT | 0,15 € | |
| ADDITIONAL MINUTE | 0,42 € | The whole time zone |
| Invoice per seconds from the first second | ||
| These prices do not include VAT and are valid from March 4, 2009 | ||
TELEFONÍA FIJA
| TELEFÓNICA | COST | TIME PERIOD |
|---|---|---|
| TASA INICIAL | 0,092795 € | |
| ADDITIONAL MINUTE ADICIONAL | 0,071952 € | M to F from 8:00 to 20:00 h |
| ADDITIONAL MINUTE ADICIONAL | 0,042109 € | M to F from 20:00 to 08:00 h. and Sat., Sun. and national holidays |
| These prices do not include VAT and are valid from March 4, 2009 | ||
| ONO | COST | TIME PERIOD |
|---|---|---|
| CALL ESTABLISHMENT | 0,083300 € | |
| ADDITIONAL MINUTE ADICIONAL | 0,067300 € | M to F from 8:00 to 20:00 h |
| ADDITIONAL MINUTE ADICIONAL | 0,040300 € | M to F from 20:00 to 08:00 h. and Sat., Sun. and national holidays |
| These prices do not include VAT and are valid from March 4, 2009 | ||
| VODAFONE | COST | TIME PERIOD |
|---|---|---|
| ESTABLECIMIENTO LLAMADA | 0,15 € | |
| ADDITIONAL MINUTE | 0,42 € | The whole time zone |
| Invoice per seconds from the first second | ||
| These prices do not include VAT and are valid from March 4, 2009 | ||