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Telephone Police Reports

Please dial: 902 102 112

 

 

This service operates in different languages:


  Spanish 24 hours round the clock service.
  English 24 hours round the clock service.
  French From 8 A.M until 12 P.M., all weekdays.
  German From 8 A.M until 12 P.M., all weekdays.
  Italian From 8 A.M until 12 P.M., all weekdays.
  Arab From 8 A.M until 12 P.M., all weekdays.
  Japanese From 8 A.M until 12 P.M., all weekdays.

 

Crimes and circumstances that can be reported to the Police over the phone:

  • Theft with violence and larceny
    • Breaking into cars / stores / houses.
    • Documents and/or belongings
    • Robberies (bag snatching)o Petty larceny (pick-pocketing)
    • Swindles/ fraudso Damage to property (house, car...)
  • Loss of documents/ effects.
  • Objects recoveries.
    • Cars
    • Documents and or belongings



IMPORTANT REMARKS:

Formal reports to the Police regarding aggravated assault or with dangerous weapons, or formal reports against a perpetrator whose personal information is known, won’t be received by phone. Those reports to the Police will always have to be made in person at the closest Police Station.

Crimes requiring immediate Police action: those related to offences against a person’s well-being, and those especially complex, will be reported in person at the Police Station.

Once the report has been lodged by a telephone call, and if the complainant agrees with its content, it must be signed at the closest National Police Station within the following 48 hours. Telephone Reports take precedence over those made at the Police Station, except in justified causes

CALL PRICE:
Prices for calls to the number 902 102 112 from the following operators are for guidance only:

MOBILE PHONE SERVICES

MOVISTAR

COST

TIME PERIOD

CALL ESTABLISHMENT

0.15

.

ADDITIONAL SECOND

0.00431

The whole time zone

ADDITIONAL  MINUTE 0.26 The whole time zone


ORANGE

COST

TIME PERIOD

CALL ESTABLISHMENT

0.15

ADDITIONAL  MINUTE

€ 0.37

On Monday to Sunday of 8ours to 20ours

ADDITIONAL  MINUTE

€ 0.23

On Monday to Sunday of 8ours to 20ours


VODAFONE

COST

TIME PERIOD

CALL ESTABLISHMENT

€ 0.15

.

ADDITIONAL  MINUTE

€ 0.42

The whole time zone

Invoice per seconds from the first second

These prices do not include VAT and are valid from March 4, 2009

LAND PHONE SERVICE

TELEFONICA

COST

TIME PERIOD

CALL ESTABLISHMENT

€0.092795

 

ADDITIONAL MINUTE

€0.071952

M to F from  8:00 to 20:00 h.

ADDITIONAL MINUTE

€0.042109

M to F from 20:00 to 08:00 h. and Sat., Sun. and national holidays

 

 

ONO

COST

TIME PERIOD

CALL ESTABLISHMENT

€0.083300

 

ADDITIONAL  MINUTE

€0.067300

M to F from 8:00 to 20:00 h.

ADDITIONAL  MINUTE

€0.040300

M to F from 20:00 to 08:00 h. and Sat.., Sun. and national festivals

 

VODAFONE

COST

TIME PERIOD

CALL ESTABLISHMENT

€ 0.15

.

ADDITIONAL  MINUTE

€ 0.42

The whole time zone

Invoice per seconds from the first second

 

These prices do not include VAT and are valid from March 4, 2009

© Dirección General de la Policía y de la Guardia Civil | www.policia.es